Shipping Charges:
All shipping charges are calculated by weight.
Freight collect shipping is available upon request.
Shipping & RMA
Shipping Charges
Shipping Policies:
Items that are in stock in our warehouse ship same day if the order is placed before 3:00 pm EST.
Orders drop shipping directly from the manufacturer to you, depending on the manufacturer’s shipping policy.
“Blind” shipping is available upon request.
Depending on your region of the United States your Ground delivery time can vary from 1-5 business days.
Transit times are calculated from the time the product is shipped (not ordered).
Freight Delivery:
Freight deliveries are sometimes required for large and/or heavy items that cannot ship via common carrier.
Freight deliveries are not necessarily a more expensive delivery option.
Residential deliveries incur an additional charge from the carrier. If your order is shipping to a residential location we will contact you with rates.
Some freight deliveries do require that the delivery location have a dock, and in the case that the delivery location does not have a dock, a lift-gate fee may apply.
Requesting a Freight Quote:
Email [email protected] the following:
- Item(s) you want to order
- Delivery Address
- Whether or not your location has a Dock
- Will you need a Lift-Gate?
You will receive an email reply promptly with the freight charges for the order.
Returns
Timeline:
A non-custom built item in perfect condition may be returned within 30 days of delivery.
Restocking Policy:
Our standard restock fee is 20% of the price of the returned item.
NOTICE: All custom power cables are built to order and are non-cancelable/non-returnable at time of purchase.
Return Merchandise Authorization (RMA):
Our standard restock fee is 20% of the price of the returned item.
NOTICE: All custom power cables are built to order and are noncancelable/non-returnable at time of purchase.
customavrack.com requires a Return Authorization Number to process your return.
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Email the following information to [email protected]:
- Your order ID Number
- Company Name
- Customer Name
- Phone Number
- State the item(s) you would like to return
- State your reason for return
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After you request an RMA Number you will promptly receive the following via email:
- RMA Number
- Instructions on how to proceed with your return
Requesting a Freight Quote:
Email [email protected] the following:
- Item(s) you want to order
- Delivery Address
- Whether or not your location has a Dock
- Will you need a Lift-Gate?
You will receive an email reply promptly with the freight charges for the order.
Crediting Returns:
Credits are made once the returned item is received and inspected.
Returns will be credited to the original account that was used for purchase.
